Cancellation Policy

Cancellation Right

You have the right to withdraw from this contract within a period of 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party other than the carrier indicated by you has taken possession of the goods.

To exercise your cancellation right, you must inform us (Upparel GmbH, 178, Köpenicker St., Berlin 10997,, phone: 030 - 44 31 20 74) by means of a clear statement (e.g. a letter sent by regular mail or an email) about your decision to withdraw from this contract. You may use the attached Sample Withdrawal Form, which is not required.

To observe the cancellation period, it is sufficient to send the notice of the exercise of the cancellation right before the end of the cancellation period.

Consequences of Cancellation

If you withdraw from this contract, we will have all your payments, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favourable standard delivery we offer), refunded to you without delay and no later than fourteen days from the date on which we received the notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used in the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the withdrawal from this contract. The deadline shall be deemed to have been met if you send the goods within fourteen days.

You shall bear the immediate costs of the return delivery of the goods.

You only have to pay for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature, characteristics and functioning of the goods.

Sample Withdrawal Form

(The cancellation should include the following information. You can submit it either by regular mail or via email.)

  • Recipient:
    Upparel GmbH, 178, Köpenicker Str., Berlin 10997
    or via email at
  • I/We (*) hereby give notice that I/we (*) withdraw from the contract of sale of the following goods: List
  • Ordered on (*)/received on (*)
  • Your name
  • Your address
  • Your signature (only if the cancellation is sent by mail)
  • Date

(*) delete as applicable.