FAQ

What are the payment options?

In addition to the traditional payment options "cash on delivery" and "advance payment", we offer the following services to ensure safe shopping experience: Sofortüberweisung, credit card, PayPal, Klarna, Shopify Payment and Amazon Payments. Please see our GTC for details.

How do I find the right size?

Despite unified size charts, clothes are different. Not all garments always fit the same. The key point is that you feel comfortable. We deliberately refrained from vanity sizing in our table.

How do returns work?

Every delivery sent by OGNX includes a return slip valid for up to 14 days after receipt of the goods that can be used to return back to us to Germany. We will refund the value of the goods to you as soon as possible depending on the initially selected payment method; refunds by bank transfer typically require more time. Click here for more details about returns.