Shipping & returns

 

Land	Delivery costs
Germany	Free of charge from 50 € purchase value. Under 50 € purchase value 4.90 €
Austria	€ 9.90
Andorra, Belarus, Belgium, Bosnia-Herzegovina, Denmark, Estonia, Finland, France, Great Britain, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta , Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Serbia (incl. Kosovo), Slovakia, Slovenia, Spain, Sweden, Czech Republic, Hungary, Ukraine, Cyprus	€ 11.90
Switzerland, Norway	€ 12.90
Georgia, Kazakhstan, Russian Federation, Turkey	€ 27.90
Others	€ 29.90

 

For deliveries of goods outside the European Union, import duties (customs duties) may apply. We do not cover any customs costs that may arise.

Returns

If you are not 100% satisfied with your order, you can return your new items within 14 days. You are welcome to use the OGNX packaging so that the environment is polluted as little as possible. In any case, we will recycle the packaging you have used.

Please ensure that you do not cut off the labels in the event of a return and that you do not wear or wash the items with the exception of trying them on, as otherwise we cannot reimburse them in full.

You can send the returns back free of charge from Germany. Simply use the enclosed DHL return label in your package.

If you can't find your return slip, it is enough for us to include your order number (you can find it in your email inbox or your customer account) on a note in your return package.

Returns from abroad must be sent with sufficient postage to the address below.

 

Return address:

OGNX
℅ VDS Fulfillment
Siemensstrasse 14
37412 Herzberg am Harz

 

Please send the goods back to us with all accessories and all packaging components if possible. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage in order to avoid claims for damages due to damage caused by inadequate packaging.

Exchange :

If you want a different size, simply order the article again at www.ognx.com. Outside of Germany, we ask you to contact our customer service shop@ognx.com for a size exchange so that we can send you the item free of charge.

If you have any questions or suggestions, please contact our customer service by email at shop@ognx.com or phone +49 30 44 31 20 74. We will be happy to answer your questions and are open to you for feedback. This helps us to improve our offer and our service so that you are completely satisfied.

 

Returns conditions for special promotions

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