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Terms and Conditions

  1. Scope

    The following terms and conditions apply to all orders via our online shop.

  2. Contractual partner, conclusion of contract

    The purchase contract is concluded with upparel GmbH. By placing the products in the online shop, we are submitting a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive another confirmation by email.

  3. Contract language, contract text storage

    The languages ​​available for the conclusion of the contract are German and English. We save the text of the contract and send you the order details and our terms and conditions by email. You can also view and download the terms and conditions here on this page at any time. You can view your past orders in our customer login.

  4. Terms of delivery

    In addition to the stated product prices, there are also shipping costs. You can find out more about the amount of shipping costs in the offers.

  5. Payment

    The following payment methods are generally available in our shop:

    • Prepayment

      If you choose to pay in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

    • Sofortüberweisung

      You can also use the »Sofort-Überweisung« payment method from SOFORT GmbH, Fußbergstr. 1, 82131 Gauting. In principle, every internet user can use instant transfer as a payment method if they have an activated online banking account with PIN / TAN procedure. You have to note that the immediate transfer is not yet available at a few banks. If the "Sofortüberweisung" service is used, Upparel receives the transfer credit immediately, which speeds up order processing (shipping takes place after credit). All you need is your account number or IBAN, bank code, PIN and TAN. Via the secure payment form from SOFORT GmbH, www.sofortueberweisung.de automatically and in real time places a transfer in your online bank account. The purchase amount is immediately and immediately transferred to Upparel's bank account. This service is free of charge for you, you may only have to pay the fees (transfer fee) of your house bank.

    • Klarna purchase on account (Pay Later)

      In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you purchase on account as a payment option. Please note that the Klarna purchase on account is only available to Klarna users and payment must be made to Klarna.

      When purchasing on account with Klarna, you always get the goods first and you always have a payment deadline 14 days. You can find the complete terms and conditions for purchase on account here . < / span>

      Data protection notice
      Klarna checks and evaluates your data and, if there is a legitimate interest and reason, exchanges data with other companies and credit agencies. Your personal details are shared in accordance with the applicable data protection regulations and in accordance with the information in Klarna's privacy policy .

    • Credit Card

      When you place your order, you are sending us your credit card details at the same time. After your legitimation as a legal cardholder, we will ask your credit card company to initiate the payment transaction immediately after the order has been placed. The payment transaction will be carried out automatically by the credit card company and your card will be charged.

    • PayPal

      During the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. You will receive further information during the ordering process. The payment transaction will be carried out automatically by PayPal immediately afterwards.

    • Amazon Payments

      After clicking the “Pay with Amazon” button, you will be redirected to the website of the online provider Amazon before completing the order process in our online shop. In order to process the order process via Amazon and pay the invoice amount, you must be registered there or first register and legitimize with your access data. There you can choose the delivery address and payment method saved by Amazon, confirm the use of your data by Amazon and the payment instructions to us. You will receive further information during the ordering process. You will then be redirected back to our online shop, where you can complete the ordering process. Immediately after the order is placed, we ask Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon.

  6. Reservation of title

    The goods remain our property until they have been paid for in full.

  7. Transport damage

    If goods are delivered with obvious transport damage, please complain about such errors to the deliverer as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. But you help us to assert our own claims against the carrier or the transport insurance.

  8. Warranties and guarantees

    The statutory right to liability for defects applies. Information on any additional guarantees that may apply and their precise conditions can be found with the product and on separate information pages in the online shop. Customer service: You can reach our customer service for questions, complaints and complaints on working days from 10:00 a.m. to 6:00 p.m. on the telephone number +49 30/44 31 20 74 and by email at shop@ognx.com

  9. Out-of-court dispute resolution according to VSBG

    As of February 1, 2017, a new German regulation in the Act on Alternative Dispute Resolution in Consumer Matters (VSBG) will come into force. According to this, every consumer has the right, vis-à-vis an entrepreneur, to use an out-of-court arbitration board in the event of disputes about a consumer contract that cannot be resolved by mutual agreement. Whether the entrepreneur is obliged to participate in the out-of-court dispute settlement procedure results from the law.

    We hereby expressly declare in accordance with § 36 Paragraph 1 No. 1 VSBG that we are not obliged and therefore are also not willing to participate in an out-of-court dispute settlement procedure before a consumer arbitration board according to the VSBG.


As of November 9, 2020

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