General Terms and Conditions (GTC)

  1. The Scope

    The following GTC are applicable to all orders placed via our Online Shop.
  2. Contracting Parties, Conclusion of the Contract

    The purchase contract is made with upparel GmbH. By placing the products in the Online Shop, we make a binding offer to conclude a contract for these items. To begin with, you can add our products without any obligation to the shopping cart and at any time correct your entries before submitting your binding order by using the corrective aids provided and explained during the order process. The contract will be concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. You will receive an email confirmation immediately after sending the order.
  3. Contractual Language, Retention of Contract Text

    The languages available for contract conclusion are German and English. We save the text of the contract and email your order details and our GTC to you. You can also view and download the GTC any time on this page. Your previous orders can be viewed in our Customer Login area.
  4. Terms of Delivery

    Shipping costs are added to the stated product prices. More about the amount of shipping costs can be found in the offers.
  5. Payment

    The following payment methods are always available in our shop
    • Advance Payment

      If you select the Advance Payment method, we will email our bank details to you and deliver the goods after receipt of payment.
    • Immediate Transfer

      You can also use the instant bank transfer via Sofortüberweisung provided by SOFORT GmbH, 1, Fußbergstr., Gauting 82131. Every Internet user can use Sofortüberweisung as a payment method, if s/he has an online banking account activated with the PIN/TAN procedure. Please keep in mind that some banks do not yet provide transfers via Sofortüberweisung yet. In the case the Sofortüberweisung service is used, Upparel receives the credit transfer immediately, which accelerates the processing of orders (shipping after the amount is credited). All you need is an account number or IBAN, BIC, PIN, and TAN. The secure payment form of SOFORT GmbH is used by to transfer funds into your online bank account automatically and in real time. The purchase amount is transferred immediately to the bank account of Upparel. This service is free for you. However, your local bank may charge a (transfer) fee.
    • Klarna

      • Payment by Invoice and Financing

        In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the purchase on account and the installment purchase as a payment option. Please note that Klarna Purchase on Account and Klarna Instalment Purchase are only available to Klarna users and that payment must be made to Klarna.
      • Klarna Purchase on Account

        When buying on account with Klarna, you always receive the goods first, and you always have a grace period of 14 days. For the complete Purchase on Account GTC, click here.
      • Klarna Instalment Purchase

        With the Klarna financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (or at least €6.95) or under the conditions otherwise specified during the checkout process. For more information about Klarna Instalment Purchase, including the terms and conditions and Standard European Consumer Credit Information, click here.
      • Data Protection Notice

        Klarna examines and evaluates your data, and exchanges it with other companies and credit agencies where there is a legitimate interest and cause. Your personal details will be handled in accordance with the applicable data protection provisions and as specified in Klarna’s Data Protection Provisions.
    • Cash on Delivery

      You pay the purchase price directly to the delivery agent. An amount of 3 Euros is charged, additionally. Also, 2 Euros are to be paid directly to the delivery agent.
    • Credit Card

      With your order placement, you simultaneously submit your credit card details. After your identification as a legitimate cardholder, we request your credit card issuer immediately to initiate the payment transaction after your. The payment transaction is effected automatically by the credit card company and charged to your card.
    • PayPal

      You will be redirected to the PayPal website during the order process. To pay the invoice amount via PayPal, you must be a registered user or sign up first, get authorised with your access data, and confirm the payment to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. Further information will be provided during the ordering process. The payment transaction will be carried out automatically and immediately by PayPal immediately afterward.
    • Amazon Payments

      After clicking the “Pay with Amazon” button, you will be redirected to the website of online provider Amazon before the order process is completed in our Online Shop. To be able to process the order via Amazon and pay the invoice amount, you must be a registered user or sign up first and get authorised with your access data. You can choose the shipping address and payment method stored on Amazon, confirm the use of your data by Amazon and the payment to us. Further information will be provided during the ordering process. You will then be redirected to our Online Shop to complete the order process. Immediately after the order, we request Amazon to initiate the payment transaction. The payment transaction will be automatically carried out by Amazon.
  6. Reservation of Property Rights

    The goods will remain our property until complete payment has been made. 
  7. Transportation Damage

    If goods are delivered with apparent transport damages, please claim those damages immediately with the delivery agent or contact us without delay. The failure to complain to the delivery agent or to contact us has no effect on your legal rights and their enforcement, in particular, your warranty rights. Nevertheless, this way, you help us to be able to claim our compensation from the delivery agent or the transport insurance, respectively.
  8. Warranty and Guarantee

    Statutory warranty rights apply. Information on any applicable additional guarantees and their exact conditions can be found with the product and on separate information pages in the Online Shop. Customer service: Please contact our customer service for questions and complaints on weekdays from 9:00 a.m. to 5:00 p.m. by telephone at +49 30 / 44 31 20 74 and via email at
  9. Out-of-court Dispute Resolution in Accordance With the Act on Alternative Dispute Resolution in Consumer Matters

    On February 1, 2017, a new German legislation came into force with the Act on Alternative Dispute Resolution in Consumer Matters (VSBG). Since then, every consumer has the right to engage an out-of-court conciliation body in case of disputes with legal entities over a consumer contract that cannot be resolved by mutual agreement. It is stipulated in the Act whether the legal entity is obliged to participate in the out-of-court dispute resolution procedure.

    We hereby explicitly declare that pursuant to Sec. 36, Para. 1, No. 1 of the VSBG, we are not obliged and therefore unwilling to participate in an out-of-court dispute resolution procedure before a consumer conciliation body under the VSBG.

May 8, 2018