Delivery & Returns

Free shipping on orders over €150 within Germany.

Country

Shipping Costs

Germany

4,90 €

Austria

9,90 €

Andorra, Belarus, Belgium, Bosnia-Herzegovina, Denmark, Estonia, Finland, France, Great Britain, Ireland, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino , Serbia (including Kosovo), Slovakia, Slovenia, Spain, Sweden, Czech Republic, Hungary, Ukraine, Cyprus

11,90 €

Switzerland, Norway

12,90 €

Georgia, Kazakhstan, Russian Federation, Turkey

27,90 €

Others

29,90 €

Goods delivered into countries outside of the European Union may be subject to import taxes (customs duties). We shall not pay any customs duties.

Returns

If you are not completely satisfied with your order, simply return the item to us within 14 days of receipt. Please feel free to use the OGNX packaging to harm the environment as little as possible. OGNX is committed to using the packaging that minimises the impact on the environment. In any case, we will recycle the packaging you use.

For returns within Germany, please only use the return label. In this case no additional costs arise for you.
For returns from abroad: Please stamp your return parcel sufficiently at your own expense. We assume no responsibility for any transport damage or loss of goods on their way to us.
Please note that in case of a return, the labels should not be cut off and the items should not to be worn except for fitting or washed, otherwise we will not be able to accept them.
We will be glad to offer an exchange if you are not satisfied with a size and we have the desired size in stock. Please note the desired new size on your return slip and attach it to your shipment or inform us by phone or email so that we can fulfill your request.
We will refund you the value of the goods as soon as possible depending on the originally chosen payment method. Refunds by bank transfer typically require more time.

You are welcome to contact us by phone (+49 30 / 44 31 20 74) on weekdays between 10 a.m. and 6 p.m. or at any time via email (shop@ognx.com). We will gladly answer your questions and are open to feedback on our collections. This way you help us to improve our products in the future so that you are fully satisfied.